Frequently Asked Questions

Is it possible to extract data from “WhatsApp” chats from a specific cellular number?

Yes – When an extraction is performed to a supported device, all the information on the device, including deleted information, is extracted. Our software decodes the different conversations for each number (provided the extraction finishes without errors).  Specific extractions can therefore be performed on a specific number.

Is it possible to extract a contact number from “WhatsApp” if the “WhatsApp” call logs have been deleted?

Yes – When an extraction is performed to a supported device, all the information on the device, including deleted information, is extracted. Specific extractions can therefore be performed on a specific number on a call log.

Is it possible to extract deleted information?

Yes – Our software enables us to extract deleted information.

Do you recover data that has been swept off the device by a service provider (i.e. MTN, Vodacom, Cell C)?

No – We cannot recover data that has been swept of the device by a service provider. Please consult your service provider.

How much will it cost to perform an extraction?

Each case is assessed on its own merits and the pricing structure will be discussed during the initial consultation.

How long does it take to perform an extraction?

Depending on device capability and type of extraction required, it can take up to 5 working days (excluding public holidays and weekends). Should more time be required to perform the extraction, VDF will contact the client to request an extension.

Can you trace and/or ping cellular numbers?

No – Our software does not have the capability to ping or trace cellular numbers. Please consult your local service provider.

Is it legal to extract data from my device?

Yes – We follow a process whereby we require written consent from the client to perform the extraction.  We do not perform any extractions without the required written consent. We adhere to various privacy laws that are in place to protect an individual’s privacy and data.

What type of information can be extracted?

Images, videos, SMS messages, MMS messages, email messages, deleted data, WhatsApp call logs and messages, web browsing history etcetera. Contact us for a full list of information.

Will you be able to extract information from my device?

Our software supports more than 7000 mobile devices. Every extraction depends on device capability.

What type of devices can you extract information from?

Cellular phones, GPS devices, Tablets, Drones, SD Cards, USB Flash Drives

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