Frequently Asked Questions

Is it possible to extract data from “WhatsApp” chats from a specific cellular number?

Yes – When an extraction is performed to a supported device, all the information on the device, including deleted information, is extracted. Our software decodes the different conversations for each number (provided the extraction finishes without errors).  Specific extractions can therefore be performed on a specific number.

Is it possible to extract a contact number from “WhatsApp” if the “WhatsApp” call logs have been deleted?

Yes – When an extraction is performed to a supported device, all the information on the device, including deleted information, is extracted. Specific extractions can therefore be performed on a specific number on a call log.

Is it possible to extract deleted information?

Yes – Our software enables us to extract deleted information.

Do you recover data that has been swept off the device by a service provider (i.e. MTN, Vodacom, Cell C)?

No – We cannot recover data that has been swept of the device by a service provider. Please consult your service provider.

How much will it cost to perform an extraction?

Each case is assessed on its own merits and the pricing structure will be discussed during the initial consultation.

How long does it take to perform an extraction?

Depending on device capability and type of extraction required, it can take up to 5 working days (excluding public holidays and weekends). Should more time be required to perform the extraction, VDF will contact the client to request an extension.

Can you trace and/or ping cellular numbers?

No – Our software does not have the capability to ping or trace cellular numbers. Please consult your local service provider.

Is it legal to extract data from my device?

Yes – We follow a process whereby we require written consent from the client to perform the extraction.  We do not perform any extractions without the required written consent. We adhere to various privacy laws that are in place to protect an individual’s privacy and data.

What type of information can be extracted?

Images, videos, SMS messages, MMS messages, email messages, deleted data, WhatsApp call logs and messages, web browsing history etcetera. Contact us for a full list of information.

Will you be able to extract information from my device?

Our software supports more than 7000 mobile devices. Every extraction depends on device capability.

What type of devices can you extract information from?

Cellular phones, GPS devices, Tablets, Drones, SD Cards, USB Flash Drives

Do you perform data extraction services on a device that is infected with any form of Malware?

People do not always know when their device has been infected with any form of Malware. Should a client knowingly be aware of Malware being present on their device, we will discuss the best way forward with the client as each case will be based on its own individual merits.

Can you extract data from my laptop, desktop computer or Macbook?

No – Our data extraction services do not apply to laptops, desktops or Macbooks.

Our Services only apply to Cellular Phones, Tablets, SD Cards, USB Flash Drivers, GPS devices (Tom Tom, MIO and Garmin) and Drones (Mavic, Inspire 2, Phantom 3 and Phantom 4)

Does Veritas restore lost data such as airtime, data bundles etc?

No – We do not restore lost airtime, data bundles etc. Consult your Service Provider.

Can data that reside on a SD card that has been formatted be extracted?

If the memory range was not overwritten by newer data, or the memory range is accessible, theoretically speaking we should be able to decode it and produce you the erased data. We will need to assess your SD card to determine its extraction capabilities.

Can data that has been stored on either a broken or corrupted SD card be extracted?

No – If the SD card is either broken or corrupted we will not be able to extract data from it. Your SD card is to be in full working order in order for us to extract any data from it.

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